Frequently asked questions

Shipping

Do you ship to all of Spain?
Yes. We ship to all of Spain (peninsula, Balearic Islands, and Canary Islands) with a typical delivery time of 24-48 hours once the product is available. Shipping is free for orders over €200.

How do you protect orders?
We use protected packaging designed for collectible cards and boxes, so your order arrives in perfect condition.

Pre-orders

What is a pre-order?
A pre-order allows you to reserve a product before its official launch and secure your unit. It is shipped as soon as it arrives at our warehouse, on its release date.

Can I reserve an out-of-stock product?
Many products return as pre-orders or restocks. Write to us and we will notify you when it is available.

Card Languages

What languages are the cards in?
We work with products in Spanish, Japanese, English, and Chinese. The language is always indicated in the title of each product so you know exactly what you are buying.

Payments and Customer Service

How can I pay?
With secure payment through the methods available at checkout. Your purchase is always protected.

Do you have customer service?
Yes. We are a friendly store: if you have any questions before or after your purchase, contact us and we'll help you out.