By placing an order on www.collectowny.com ("Collectowny"), you accept these Terms and Conditions of Sale. We recommend that you read them carefully before making your purchase.
1) General Information
Products, prices, and descriptions are displayed on the website. Adjustments may occur due to supplier changes, availability, or obvious error. In such cases, we may cancel the order and refund the amount. Any questions can be directed to our contact form.
2) Purchase and Confirmation Process
- Add the desired products to the cart and review the summary before paying.
- Provide shipping details and choose the payment method.
- Expressly accept these Terms and Conditions.
- You will receive an order confirmation email.
- The contract is considered formalized when you receive the shipping confirmation email.
We may refuse or cancel orders due to lack of stock, payment error, or fraud detection.
3) Payment Methods
Payments are securely managed via Stripe. Accepted methods:
- Credit or debit card (Visa, Mastercard, American Express, etc.)
- Google Pay (GPay)
- Apple Pay
The charge is made upon order confirmation. All prices are shown in euros and include applicable taxes.
4) Imported Products
Due to the nature of imported collectible products and the high volatility of the TCG market:
- Returns, cancellations, or exchanges are not accepted.
- Prices may vary due to exchange rates or international availability.
- By making the purchase, the customer accepts these conditions.
We are specialized intermediaries in TCG and work with tight margins, sharing the same risk as our customers.
5) Pre-orders and Deposits
- Pre-order guarantees the reservation of a product before its release.
- Pre-order cancellation: allowed within 3 calendar days from order confirmation; after this period, it will not be cancellable or refundable unless due to a reason beyond Collectowny's control.
- If the supplier reduces allocations, we may adjust quantities so that all customers receive at least one unit.
- If we cannot fulfill the order, the affected amount will be refunded.
- For deposits or partial reservations, the customer has 15 days from the arrival notification to complete the payment.
- Delivery dates are estimated and may vary.
For sealed TCG products (boosters, displays, boxes, etc.), returns will not be accepted if the item has been opened or tampered with.
6) Right of Withdrawal (in-stock products)
For in-stock products, the customer has 14 calendar days from the receipt of the order to exercise their right of withdrawal. Conditions:
- Product unused, sealed, and in its original packaging.
- Request it through the contact form indicating the order number.
- Return shipping costs are borne by the customer unless due to an error or defect attributable to Collectowny.
- After verification, the amount will be refunded using the same payment method.
The right of withdrawal does not apply to opened, customized, or digital products. For collectible items, the seal and original condition are an essential part of the product's value.
7) Deliveries and Order Review
- Check the external condition of the package upon receipt. If it shows damage, note it to the courier and photograph the package before opening it.
- If you detect any problem, notify us within a maximum of 48 hours through the contact form with photos of the exterior, interior, and product.
- It is recommended to record a continuous unboxing video showing seals and contents.
- For sealed TCG products, claims are not accepted if the boosters or boxes have been opened.
8) Defective or Incorrect Products
If you receive a defective or incorrect item:
- Notify us within 7 calendar days of delivery with photos and description.
- After verification, we will offer a replacement with an equal or equivalent product, or a full refund, including shipping costs.
Returns of opened, tampered with, or unsealed items will not be accepted.
9) Anti-fraud Control and Returns
To protect the integrity of the TCG market:
- Some products may include seals or identification labels that must remain intact.
- We record the weight and condition of the package before shipping to verify returns.
- Returns are not accepted if the seal is broken or tampered with, original components or accessories are missing, or the weight or batch do not match the original.
If the returned product arrives with insufficient or damaged packaging, a deduction for justified depreciation may be applied.
10) Shipping and Deadlines
- Delivery times depend on the product and destination.
- Orders with pre-order products will be shipped when all material is available.
- Collectowny is not responsible for delays from manufacturers, distributors, or carriers.
- In case of supply shortage or force majeure, the customer will be notified and an alternative or refund will be offered.
11) Returns Due to Error or Defect
If the return is due to an error by Collectowny, we will cover the shipping costs and arrange for collection. If the return is due to a change of mind or customer error, the costs will be borne by the customer.
12) Applicable Law and Jurisdiction
These Terms are governed by Spanish and European consumer and e-commerce legislation. Any dispute will be resolved by the competent courts in Spain.
13) Contact
For inquiries, incidents, or returns: use our contact form